Refund Policy

1. Digital subscription service

IELTS Lab is a digital subscription service. Your payment grants immediate access to the platform features of the chosen plan (Starter, Pro or Plus).

2. 14-day money-back guarantee

If you are not satisfied with a paid plan, you may request a full refund within 14 days of the payment, provided you have not made substantial use of the service (for example, more than a few scored submissions). Refunds are returned to the original payment method within 5–10 business days after approval.

3. Cases where refunds are not available

• More than 14 days have passed since the payment.
• The plan was used substantially before the refund request.
• Payments made by mistake for a plan you already owned and continued to use.

4. Failed or duplicate charges

If you were charged without receiving access, or were charged twice for the same period, contact us and we will correct or refund the charge promptly.

5. Cancellation

You can cancel your subscription at any time from your account settings. Cancellation stops future renewals; it does not automatically refund the current period. Refunds are handled under this policy.

6. How to request a refund

Send your request with the email used for the account and the payment date to support@ieltslab.center. We respond within 3 business days.